Refund policy

Customers can request a return within 14 days of receiving the item.

To be eligible for a return, your item must be unopened, unused and in its original packaging. You will also need the receipt or proof of purchase.

For safety and quality reasons, we cannot accept returns of opened food products, unless the product is damaged, delivered incorrectly or defective.

Return shipping costs are borne by the customer, unless the error lies with Uliveto di Mede.

To start a return, you can contact us at julian@medeleanu.com. Returns must be sent to the following address: Nijvelsebaan 29, 3090 Overijse, Belgium. Items sent back to us without a return having been requested will not be accepted.

If you have any questions about returns, you can always contact us at julian@medeleanu.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item.

Exceptions
Opened food products, customised products and personalised items cannot be returned. Please get in touch if you have any questions.

Exchanges
Return the item and purchase the item you want separately once the return has been approved.

Refunds
Once we have received and inspected your return, you will automatically be refunded within ten working days. Please contact us at julian@medeleanu.com if this takes longer than 15 working days.